Refund Policy

Overview

TripStrat creates custom travel planning work for each customer. Because the work is personalized, refunds are limited as described below.

This Refund Policy is part of your agreement with TripStrat, together with the Terms and Privacy Policy.

When refunds are not available

Payments are generally non-refundable once planning has started. Planning has started when TripStrat begins reviewing your questionnaire, researching your trip, or drafting your plan.

Dissatisfaction with trip ideas, destination recommendations, or subjective preferences after delivery does not automatically entitle you to a refund, provided TripStrat has delivered planning work consistent with the Complete Plan service and the information you provided.

Refunds do not apply to third-party travel costs. TripStrat does not book or collect payment for flights, hotels, activities, transportation, food, or other travel services.

When a refund may be issued

TripStrat may issue a full or partial refund if:

• You paid but TripStrat cannot complete the plan for reasons within TripStrat's control
• A duplicate payment was made in error
• Applicable consumer law requires a refund

If you purchase but do not provide enough information to begin planning, TripStrat may pause the order until the needed information is received. Extended non-response after reasonable follow-up may result in order closure without refund if planning capacity was reserved, unless otherwise required by law or agreed in writing.

Refinements

The Complete Plan includes two refinement rounds. Using refinement rounds — or choosing not to use them — does not create a refund right by itself.

How to request a refund

Contact plan@tripstrat.com with your name, order email, and reason for the request. TripStrat will review requests in good faith and respond within a reasonable time.

Approved refunds are typically returned to the original payment method through Stripe. Timing may depend on your bank or card provider.

Chargebacks

Please contact TripStrat before filing a payment dispute so we can try to resolve the issue directly. Filing a chargeback does not automatically cancel your obligations if planning work was delivered as described.

Contact

Refund questions: plan@tripstrat.com.