Privacy

Who we are

TripStrat (“we”, “us”) provides custom travel planning. For privacy questions, contact plan@tripstrat.com.

What we collect

We collect information you submit through the planning questionnaire, contact forms, email, and related communications. This may include:

• Name, email, phone number, and preferred contact method
• Destination, travel dates, travelers, and budget range
• Travel style, pace, interests, must-dos, constraints, and preferences
• Accommodation, transportation, food, accessibility, and visa-related notes
• Payment-related details needed to match your order (for example, email)
• Any other planning details you choose to share

We may also collect basic technical data needed to operate the website (such as IP address, device/browser type, and pages visited) if hosting or analytics tools provide it.

How we use information

We use your information to:

• Create and deliver your custom travel plan
• Process refinements and answer questions about your order
• Match questionnaire submissions with payments
• Communicate about your plan and service-related updates
• Operate, secure, and improve the website and service
• Comply with legal obligations where applicable

We do not sell your personal information.

Legal bases (EEA/UK)

If you are in the European Economic Area or United Kingdom, we process personal data where needed to perform a contract with you (providing the Complete Plan), where we have a legitimate interest in operating and improving the service, where you consent (when required), or where we must comply with law.

Payments

Payments are processed by Stripe. TripStrat does not store full credit or debit card numbers. Stripe processes payment data under its own terms and privacy policy.

Service providers

We may use trusted providers to help run the business, such as:

• Payment processing (Stripe)
• Questionnaire / form tools
• Website hosting
• Email or communication tools

These providers only receive what they need to perform their services for us.

Cookies and analytics

The site may use essential cookies or similar technologies needed for the website to function. If analytics tools, advertising pixels, or non-essential cookies are added later, this Privacy Policy will be updated and, where required, consent will be requested.

Retention

We keep customer planning information for as long as needed to deliver the plan, handle refinements, maintain records of the order, and meet legal or accounting requirements. When information is no longer needed, we delete or anonymize it where practical.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, to object to certain processing, and to data portability. You may also have the right to lodge a complaint with a data protection authority.

To exercise privacy rights, email plan@tripstrat.com.

Security

We take reasonable steps to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

TripStrat is intended for adults purchasing travel planning services. We do not knowingly collect personal information from children for the purpose of selling them services.

International transfers

If providers process data in other countries, that data may be transferred internationally. Where required, we rely on appropriate safeguards used by those providers.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when updates are posted.

Contact

Privacy questions: plan@tripstrat.com.